Alle systemen operationeel


Via deze site houden wij onze klanten op de hoogte bij eventuele
storingen en gepland onderhoud.

We zetten alles op alles om storingen te voorkomen. Zo is ons netwerk volledig redundant uitgevoerd. Helaas komen storingen in de keten wel eens voor. We doen in ieder geval wat in onze mogelijkheden ligt om deze zo snel mogelijk te (laten) verhelpen. Jammer genoeg hebben we geen directe invloed op alle storingen, behalve er open over zijn. Daarom informeren wij u op deze pagina zo transparant mogelijk over lopende en opgeloste storingen.

We still receive some reports on dropped calls, one way audio on mobile.

Opgelost
Verminderde prestaties
Begon op meer dan 1 jaar geleden Duurde 6 dagen

Getroffen

Enreach (voorheen Voiceworks)
Updates
  • Opgelost
    Opgelost

    Volgens Enreach treedt dit probleem niet meer op.

  • Monitoring
    Monitoring

    From https://nl.enreach-service.com/

    Part of the services gracefully restarted, please report new examples if they occured after 20:00 pm (oct 13th)

    Unfortunatly the exact root cause has not been found yet. To rule out certain issues we gracefully restarted part of the service (the rtp engines) without service impact, at the same moment we added additional logging to better identify how and where the issues occur. For this we request that if you have fresh examples of the issue ( one way audio and or dropped calls) occuring after 20:00 Oct 13, to report these in a support ticket. Tomorow morning we will analyse these examples with the help of the new logging, The investigation into a permanent solution is therefor still ongoing.

  • Geïdentificeerd
    Geïdentificeerd

    Information from Enreach:

    Root cause identified investigation for a structural fix ongoing

    Our engineers have found the Issue that leads in some causes to the audio being dropped, resulting in a dropped call. Together with one of our suppliers we are now looking for a fix.

    We will update on the progress an soon there is relevant new information

  • Monitoring
    Monitoring

    Informatie van Enreach:

    *We still receive some reports on dropped calls, one way audio on mobile.

    We will continue the investigation into the issue and will report on the progress here as soon we have relavant information*

    Voor details kunt u terecht op de site van Enreach: https://nl.enreach-service.com/20221012-dropped-calls-audio-loss-mobile-under-investigation