Storing

We zetten alles op alles om storingen te voorkomen. Zo is ons netwerk volledig redundant uitgevoerd. Helaas komen storingen in de keten wel eens voor. We doen in ieder geval wat in onze mogelijkheden ligt om deze zo snel mogelijk te (laten) verhelpen. Jammer genoeg hebben we geen directe invloed op alle storingen, behalve er open over zijn. Daarom informeren wij u op deze pagina zo transparant mogelijk over lopende en opgeloste storingen.

Resolved

Major outage

Started over 3 years ago31 - 01 - 2023Lasted about 5 hours31 - 01 - 20238:13 AM1:30 PMUTC

Affected

Unexus Communications Server

Updates

Resolved
31 - 01 - 2023 at 1:30 PMUTC
Resolved
31 - 01 - 2023 at 1:30 PMUTC
The cause was found on the link between data center and internet provider.
A bypass has been installed there so that the service functions again.
We will monitor progress in the data center and will communicate via an RCA (Root Cause Analysis) within a week.
Monitoring
31 - 01 - 2023 at 11:15 AMUTC
Monitoring
31 - 01 - 2023 at 11:15 AMUTC
Problem seems solved. Definitive explanation follows.
Identified
31 - 01 - 2023 at 10:13 AMUTC
Identified
31 - 01 - 2023 at 10:13 AMUTC
Experts are on site to remedy the consequences of the malfunction. It is suspected that hardware has become defective.
Monitoring
31 - 01 - 2023 at 8:34 AMUTC
Monitoring
31 - 01 - 2023 at 8:34 AMUTC
The cause is probably a fault in the electricity supply in the data center. At the moment, many services have been or are being transferred to the other data center.
Investigating
31 - 01 - 2023 at 8:13 AMUTC
Investigating
31 - 01 - 2023 at 8:13 AMUTC
There are technical difficulties. We're looking for the cause. We will keep you informed via our service page.

Unexus - Storing – Incident details

Storing