Unexus - Mobile App login issues with Microsoft Authentication – Incident details

All systems operational


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Mobile App login issues with Microsoft Authentication

Resolved
Degraded performance
Started about 3 years agoLasted 4 days

Affected

Unexus Communications Server

Degraded performance from 8:24 AM to 7:57 AM

Updates
  • Resolved
    UTC
    Resolved

    The new version of the app is available. If the app is completely up-to-date, it will work properly again.

  • Update
    UTC
    Update

    We are currently waiting for Apple to approve the new version of the app. The fix has been implemented in the new version. If there is more information we will update this incident.

  • Monitoring
    UTC
    Monitoring

    It turns out that this problem occurs with users with an iPhone. Initially, the research led to specific iPhone models. On closer inspection, no relationship was found. An update of the App has been applied and is now in testing. The issue has been resolved but we will continue to monitor.

  • Update
    UTC
    Update

    It turns out that not all mobile App users are experiencing issues.
    The engineers are still conducting further investigations.

  • Investigating
    UTC
    Investigating

    Some of our customers are currently experiencing problems logging into our Mobile App. The Microsoft Authentication is not working properly. It is possible to log in with username and password.

    Sorry for the inconvenience, our engineers are busy investigating this