Unexus - Mobile connect storing – Incident details

All systems operational


Via deze site houden wij onze klanten op de hoogte bij eventuele
storingen en gepland onderhoud.

We zetten alles op alles om storingen te voorkomen. Zo is ons netwerk volledig redundant uitgevoerd. Helaas komen storingen in de keten wel eens voor. We doen in ieder geval wat in onze mogelijkheden ligt om deze zo snel mogelijk te (laten) verhelpen. Jammer genoeg hebben we geen directe invloed op alle storingen, behalve er open over zijn. Daarom informeren wij u op deze pagina zo transparant mogelijk over lopende en opgeloste storingen.

Mobile connect storing

Resolved
Partial outage
Started about 3 years agoLasted about 6 hours

Affected

Enreach (voorheen Voiceworks)

Partial outage from 6:45 AM to 12:20 PM

Updates
  • Resolved
    UTC
    Resolved

    Update provider:

    The problem with registrations on Mobile Connect has been resolved.
    Since the last update we no longer see failed registrations.

  • Update
    UTC
    Update

    Update from the provider:

    The engineers have found the cause and the Mobile Connects will register again. We will continue to monitor the registrations for the time being.

  • Monitoring
    UTC
    Monitoring

    The provider indicates that the disruption that caused these problems has been repaired. In the monitoring they see that the services are stable again. They are still investigating reports regarding mobile connect registrations.

  • Update
    UTC
    Update

    Currently there is a problem with Enreach with mobile connect. If mobile connect is used, there may be problems with calling/receiving calls.

    If we know more from the provider, we will post an update here.

  • Investigating
    UTC
    Investigating

    Following this morning's network outage, there have been problems registering Mobile Connects.
    Our engineers are investigating this