Speech quality problems

We zetten alles op alles om storingen te voorkomen. Zo is ons netwerk volledig redundant uitgevoerd. Helaas komen storingen in de keten wel eens voor. We doen in ieder geval wat in onze mogelijkheden ligt om deze zo snel mogelijk te (laten) verhelpen. Jammer genoeg hebben we geen directe invloed op alle storingen, behalve er open over zijn. Daarom informeren wij u op deze pagina zo transparant mogelijk over lopende en opgeloste storingen.

Resolved

Degraded performance

Started 2 months ago Lasted about 1 hour

Affected

Enreach (voorheen Voiceworks)

Updates

Resolved
22 - 02 - 2024 at 10:10 AM
Resolved
22 - 02 - 2024 at 10:10 AM
The provider indicates that the problems surrounding one-sided audio for Vodafone have been resolved. Normal services have been restored. The provider closely monitors the performance of the platform to ensure that there are no further problems.
Identified
22 - 02 - 2024 at 9:55 AM
Identified
22 - 02 - 2024 at 9:55 AM
Problems have been reported to the provider.
The provider indicates several reports about one-sided audio to Vodafone destinations. They are investigating this with the utmost importance and indicate that they will provide an update on this within the hour.
Investigating
22 - 02 - 2024 at 8:45 AM
Investigating
22 - 02 - 2024 at 8:45 AM
A number of customers have reported problems regarding voice quality problems. Like one-sided speech.
We are investigating this with high priority. When more is known, we will update the status page.