Unexus - Speech quality problems – Incident details

All systems operational


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Speech quality problems

Resolved
Degraded performance
Started over 2 years agoLasted 1 hour 25 minutes

Affected

Enreach (voorheen Voiceworks)

Degraded performance from 8:45 AM to 10:10 AM

Updates
  • Resolved
    UTC
    Resolved

    The provider indicates that the problems surrounding one-sided audio for Vodafone have been resolved. Normal services have been restored. The provider closely monitors the performance of the platform to ensure that there are no further problems.

  • Identified
    UTC
    Identified

    Problems have been reported to the provider.

    The provider indicates several reports about one-sided audio to Vodafone destinations. They are investigating this with the utmost importance and indicate that they will provide an update on this within the hour.

  • Investigating
    UTC
    Investigating

    A number of customers have reported problems regarding voice quality problems. Like one-sided speech.

    We are investigating this with high priority. When more is known, we will update the status page.