Unexus - Notice history

Update provider:

The problem with registrations on Mobile Connect has been resolved.
Since the last update we no longer see failed registrations.

Update from the provider:

The engineers have found the cause and the Mobile Connects will register again. We will continue to monitor the registrations for the time being.

The provider indicates that the disruption that caused these problems has been repaired. In the monitoring they see that the services are stable again. They are still investigating reports regarding mobile connect registrations.

Currently there is a problem with Enreach with mobile connect. If mobile connect is used, there may be problems with calling/receiving calls.

If we know more from the provider, we will post an update here.

The new version of the app is available. If the app is completely up-to-date, it will work properly again.

We are currently waiting for Apple to approve the new version of the app. The fix has been implemented in the new version. If there is more information we will update this incident.

It turns out that this problem occurs with users with an iPhone. Initially, the research led to specific iPhone models. On closer inspection, no relationship was found. An update of the App has been applied and is now in testing. The issue has been resolved but we will continue to monitor.

It turns out that not all mobile App users are experiencing issues.
The engineers are still conducting further investigations.