Unexus - Notice history

Enreach (voorheen Voiceworks) experiencing degraded performance


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Unexus Communications Server - Operational

100% - uptime
Feb 2023 · 99.99%Mar · 100.0%Apr · 100.0%

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Feb 2023
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Odido - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
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Enreach (voorheen Voiceworks) - Degraded performance

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Externe factoren - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Notice history

Apr 2023

Storing Vodafone
Possible disruption in mobile telephony
  • Resolved
    UTC
    Resolved

    Enreach has reported back that the issue has been found and resolved.

  • Investigating
    UTC
    Investigating

    Enreach has reported a malfunction that may affect mobile telephony. Enreach is working on a solution.

Mar 2023

Expansion disks in data center
  • Completed
    25 - 03 - 2023 at 10:00 PMUTC
    Completed
    25 - 03 - 2023 at 10:00 PMUTC

    Maintenance has completed successfully.

  • Planned
    25 - 03 - 2023 at 8:00 PMUTC
    Planned
    25 - 03 - 2023 at 8:00 PMUTC

    On Saturday evening, March 25, a number of disks will be added to the storage in the data center.
    We do not foresee any disruption to the availability of our services.
    This is the only notification, there will be no reminder and unsubscribe.

Wide storage
  • Resolved
    UTC
    Resolved

    The cause of the problem has been found. We see that the situation is returning to normal.

  • Investigating
    UTC
    Investigating

    Some customers experience a disruption, calls that cannot be accepted, connections that are lost, etc. Our experts are looking for the cause and the solution with the utmost urgency.

General disruption
  • Resolved
    UTC
    Resolved

    In a few cases, there still seems to be something wrong with a specific integration. The situation has normalized for all other customers.

    An investigation into the definitive cause is still ongoing.

  • Monitoring
    UTC
    Monitoring

    The problem seems solved. If you still experience problems with the handling of calls in the Unexus client (for example, transferring calls), we recommend restarting the Unexus client.

  • Update
    UTC
    Update

    In addition to dropped calls, there are also problems with communication between the clients, the app and the server. It is our top priority.

  • Investigating
    UTC
    Investigating

    We are currently receiving several reports of dropped calls. The investigation is ongoing. We will keep you informed via our service site.

Feb 2023

Problems with incoming calls
  • Resolved
    UTC
    Resolved

    The systems have been restored and the problems have been resolved. We will continue to monitor the systems.

    The cause is still under investigation.

  • Identified
    UTC
    Identified

    Unfortunately we are still experiencing problems. Our engineers are working to restart some processes of the affected systems to restore service.

  • Investigating
    UTC
    Investigating

    Several customers are currently experiencing problems accepting incoming lines.

    We are investigating where this problem comes from.

Saturday 25 February maintenance in our data center
  • Completed
    25 - 02 - 2023 at 10:30 PMUTC
    Completed
    25 - 02 - 2023 at 10:30 PMUTC

    Maintenance was completed on February 25 around 11:30 PM. The connection was only interrupted for a few minutes.

  • Planned
    25 - 02 - 2023 at 8:00 PMUTC
    Planned
    25 - 02 - 2023 at 8:00 PMUTC

    February 25, 2023 between 21:00 and 00:00 maintenance will take place in our data center.

    This maintenance concerns a configuration adjustment and a component replacement.
    This means that there will be several short interruptions in the service.
    Both the handling of calls and the use of the various applications are expected to be disrupted.

    For questions you can contact our Support department by phone or via a ticket.

Saturday 18 February maintenance in our data center
  • Planned
    18 - 02 - 2023 at 8:00 PMUTC
    Planned
    18 - 02 - 2023 at 8:00 PMUTC

    February 18, 2023 between 21:00 and 00:00 maintenance will take place in our data center.

    This maintenance concerns a configuration adjustment and a component replacement.
    This means that there will be several short interruptions in the service.
    Both the handling of calls and the use of the various applications are expected to be disrupted.

    For questions you can contact our Support department by phone or via a ticket.

  • Completed
    17 - 02 - 2023 at 10:26 AMUTC
    Completed
    17 - 02 - 2023 at 10:26 AMUTC

    We scheduled maintenance in our data center for next Saturday evening February 18th.
    This is off.
    Due to circumstances, we are moving this maintenance to another time, namely Saturday February 25 from 21:00 – 00:00.

Accessibility of mobile devices is limited
  • Update
    UTC
    Update

    We are receiving signals that the mobile devices are functioning again.

  • Resolved
    UTC
    Resolved

    We just resolved the issue!

  • Investigating
    UTC
    Investigating

    Provider Enreach is aware of this issue and is taking action.

Saturday 4 February maintenance in our data center
  • Completed
    04 - 02 - 2023 at 10:14 PMUTC
    Completed
    04 - 02 - 2023 at 10:14 PMUTC

    Maintenance has been performed.

  • In progress
    04 - 02 - 2023 at 8:00 PMUTC
    In progress
    04 - 02 - 2023 at 8:00 PMUTC

    Maintenance is now in progress

  • Planned
    04 - 02 - 2023 at 8:00 PMUTC
    Planned
    04 - 02 - 2023 at 8:00 PMUTC

    Coming Saturday February 4 from 21:00 – 23:00 there will be a scheduled maintenance in our data center.
    During this maintenance, a number of switches are configured to increase the stability of our services.
    It is possible that the Unexus Communication Server will be temporarily unavailable during this maintenance.

    We will keep you informed via our Service page.

Feb 2023 to Apr 2023

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